Obligatory health insured with the National Health Insurance Fund are:
· All Bulgarian citizens who are not citizens of another state;
· Bulgarian citizens who are also citizens of another state and live permanently within the territory of the Republic of Bulgaria;
· Foreign citizens or people without citizenship who have been allowed a long-term stay in the Republic of Bulgaria, unless otherwise provided by an international agreement to which Bulgaria is a party;
· The people with granted refugee status, humanitarian status or with a granted right to refuge.
The National Health Insurance Fund guarantees the following to the health insured patients:
Free choice of a GP who has signed a contract with RHIF;
Accessible, timely and good-quality medical and dental care included in a basic package guaranteed by the RHIF budget;
Solution to problems within the competency of the institution;
Participation in the management of NHIF through their representatives.
The National Health Insurance Fund requires from the health insured citizens:
To pay the health insurance contributions due;
To be responsible for their own health;
To follow the physicians and dentists’ instructions;
To respect the professional and human dignity of physicians and dentists.
The National Health Insurance Fund works in co-operation with all institutions engaged in the process of mandatory health insurance, with the professional organisations of physicians, dentists and pharmacists, with stakeholders such as non-government organisations in the country and abroad, with a view to implementing projects of common interest in favour of the health insured citizens.
The National Health Insurance Fund defends the rights of health insured citizens. Reception rooms have been opened in the NHIF Central Office, in RHIF and in the municipal offices where the citizens can receive up-to-date information and can give signals, if they think their rights in the health insurance system have been infringed.
ON THE NHIF INTERNET PAGE (in Bulgarian and in English language) - there is on-line consultation where citizens, contractual partners and institutions receive expert answers to their quеstions.
THE NHIF HOTLINE, 0800 14 800, services 10 telephone lines. The access to the national telephone is at the price of a local telephone conversation, regardless of which point in the country a citizen is calling from.
The rights and obligations of health insured citizens are being explained in the media and through the printed publications of the institution.